1. Shipping Areas

• We currently ship within the UK.

• We also ship to the USA, Canada, Europe, New Zealand, and Australia. 

• If your location is not listed at checkout, unfortunately, we cannot ship there at this time.

2. Processing Time

 

• Orders are typically processed within 1–3 business days after payment is received.

• During busy periods, processing may take slightly longer, but we’ll notify you if there are any delays.

3. Shipping Methods & Delivery Times

• UK Express Delivery: 1–2 working days.

• International delivery times vary depending on destination.

Delivery times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances

4. Shipping Costs

• Shipping costs are calculated at checkout based on weight, size, and destination.

• Occasionally, we may offer free shipping promotions—check our website for details.

5. Tracking

• Once your order is shipped, you will receive a tracking number via email.

• You can use this to monitor your package until it arrives.

6. Lost or Damaged Packages

• Risk passes to the customer once the carrier marks the package as delivered.

• If your package is lost or arrives damaged, please contact us through our website as soon as possible, and we’ll help resolve the issue.

7. Address Accuracy

• Please ensure your shipping address is accurate and complete.

• DobbyBags is not responsible for delays or lost packages due to incorrect addresses.