We want you to be happy with your DobbyBags purchase! If for any reason you are not completely satisfied, you may return your item(s) within 14 days of receiving your order for a refund or exchange.

1. Eligibility

• Items must be unused, undamaged, and in their original packaging.

• Personalized or custom items cannot be returned unless they arrive damaged or faulty.

• Proof of purchase (order number or receipt) is required for all returns.

2. How to Return

1. Contact us on our contact page.

2. Include your order number and reason for return.

3. Ship the item back to us at:

we will provide shipping details.

4. We recommend using a tracked shipping service, as we cannot be responsible for lost returns.

3. Refunds

• Once we receive and inspect your return, we will process your refund within 7 business days.

• Refunds will be issued to the original payment method.

• Shipping costs are non-refundable, except when the item is faulty or incorrect.

4. Exchanges

• If you wish to exchange an item for a different color or size, please contact us first.

• Exchanges are subject to availability.

5. Faulty or Incorrect Items

• If your item arrives damaged, defective, or incorrect, please contact us immediately.

• We will provide a full refund or replacement at no extra cost.